Pricing Policy

All prices are starting prices and may vary depending on:

• Vehicle/bin size
• Overall condition
• Amount of dirt, stains, pet hair, trash, or buildup
• Time required to complete the service
• Additional labor or products needed

Any additional charges will be discussed with the customer before work begins whenever possible.

Deposits

A 15% deposit may be required to reserve an appointment on orders over $150, depending on the service and price.

Deposits may be forfeited if:

• The appointment is canceled with less than 24 hours' notice
• The customer does not show up for the scheduled appointment

If Sean's Clean & Shine must cancel or reschedule due to weather, emergencies, equipment issues, or other unforeseen circumstances, the deposit may be applied to a future appointment or refunded upon request.

Payment Policy

Payment is due immediately after completion of the service.

Accepted payment methods:

• Cash
• Cash App
• Venmo

Cancellation & Rescheduling Policy

Customers should provide at least 24 hours' notice when canceling or rescheduling.

Sean's Clean & Shine reserves the right to reschedule appointments due to circumstances outside of our control, including:

• Severe weather
• Unsafe working conditions
• Equipment failure
• Illness
• Family emergencies
• Last-minute emergencies
• Vehicle access issues
• Other unforeseen circumstances

Customers will be contacted as soon as possible if an appointment needs to be changed.

Weather Policy

Because Sean's Clean & Shine is a mobile detailing service, appointments may be delayed or rescheduled due to weather conditions that affect safety or service quality. This includes:

• Rain
• Thunderstorms
• Lightning
• High winds
• Extreme temperatures
• Other unsafe conditions

Customer Responsibilities

Before service begins, customers should:

• Remove valuables and personal belongings from the vehicle
• Ensure safe access to the vehicle
• Provide access to water and electricity if required, unless arranged otherwise

Sean's Clean & Shine is not responsible for lost, damaged, or misplaced personal belongings left inside vehicles.

Vehicle Condition & Existing Damage

Sean's Clean & Shine will provide careful and professional service; however, vehicles may have existing conditions that can affect results. Customers acknowledge that vehicles may contain:

• Weak or failing paint
• Previous repairs
• Clear coat failure
• Oxidation
• Scratches
• Chips
• Damaged trim
• Worn materials
• Loose components

Sean's Clean & Shine is not responsible for damage that existed before service or damage caused by previously weakened materials. Before-service photos may be taken to document the vehicle's condition.

Stubborn Dirt, Brake Dust, Rust & Contamination

Sean's Clean & Shine will make every reasonable effort to safely remove dirt and contamination. However, complete removal of all contamination is not guaranteed. Some issues that may not be fully removable include:

• Brake dust buildup
• Iron contamination/rust-colored spots
• Road grime
• Tar
• Tree sap
• Mineral deposits
• Deeply embedded dirt
• Permanent staining
• Paint imperfections

Some contamination may require specialized services beyond standard detailing. Sean's Clean & Shine will not use unsafe methods or excessive force that could risk damaging the vehicle.

Risk of Damage During Cleaning

Detailing involves working with many different vehicle materials that may react differently due to age, condition, previous repairs, or wear. The customer acknowledges that certain areas may be more likely to experience damage, including:

• Failing paint
• Peeling clear coat
• Loose trim
• Damaged plastics
• Weak emblems
• Previously repaired areas

Sean's Clean & Shine is not responsible for damage caused by existing weaknesses, normal wear, or pre-existing conditions. If a potential risk is noticed, service may be adjusted or stopped in that area.

Interior Cleaning Policy

Interior detailing improves cleanliness and appearance but does not repair damaged materials. Sean's Clean & Shine is not responsible for:

• Tears
• Burns
• Cracked leather
• Faded materials
• Permanent stains
• Damaged upholstery
• Broken interior components

Exterior Cleaning Policy

Exterior detailing improves the vehicle's appearance but does not repair:

• Deep scratches
• Rock chips
• Rust
• Paint failure
• Clear coat damage
• Oxidation

Spray wax and protectants provide temporary protection and are not a replacement for ceramic coatings.

Heavy Stain Removal

Heavy Stain Removal (+$20–$40) includes specialized cleaning methods and products for difficult stains. While every effort will be made to improve or remove stains, complete stain removal cannot be guaranteed. Some stains may be permanent, including:

• Dye transfer
• Ink
• Paint
• Rust
• Bleach damage
• Long-term stains

Charges apply for additional time, labor, and products used regardless of the final result.

Pet Hair Removal

Pet Hair Removal (+$25–$50) includes additional labor and tools used to remove embedded pet hair from carpet, upholstery, and other interior surfaces. Complete removal cannot always be guaranteed due to pet hair being deeply embedded into fabric, carpeting, or hard-to-reach areas. Additional charges may vary depending on:

• Amount of pet hair
• Vehicle size
• Time required to complete removal

Trash Removal

Light trash removal is included with interior services. Excessive trash removal may require an additional charge of +$5–$20 depending on the amount of trash and time required.

Sean's Clean & Shine may refuse service for vehicles containing:

• Hazardous materials
• Needles
• Human or animal waste
• Mold
• Biohazards
• Unsafe conditions

Satisfaction Policy

Customer satisfaction is important. If there is a concern with the completed service, customers should contact Sean's Clean & Shine within 24 hours. Sean's Clean & Shine will make reasonable efforts to address concerns. Refunds are not guaranteed and are handled at the discretion of Sean's Clean & Shine.

Right to Refuse Service

Sean's Clean & Shine reserves the right to refuse or stop service due to:

• Unsafe conditions
• Aggressive behavior
• Hazardous materials
• Requests outside the scope of detailing
• Lack of safe vehicle access

Service Time Estimates

Completion times are estimates and may vary depending on:

• Vehicle condition
• Vehicle size
• Weather
• Additional services requested

Photos & Marketing

Sean's Clean & Shine may take before-and-after photos for documentation and marketing purposes. Customers may request that their vehicle photos not be used publicly.

Service Area

Appointments outside the normal service area may require an additional travel fee.